Terms and Conditions of Business

This document sets out the terms upon which we carry out physiotherapy work for our customers. This is an important document. Please keep it in a safe place for future reference. These terms and conditions apply not only to current work but also to all future work unless we write to you amending the terms. In this document and in any correspondence with you, "Director" means Tim or Rhiannon Bradford, "We" and "Our" means Bradford's Clinics UK Ltd and "You" means the person who is our customer or, if more than one person, those persons who together are our customer. Where we act for two or more customers jointly it is on the understanding that we are authorised to act on instructions of either, both or any of them.

Bradford's Clinics UK Ltd is a Limited Company, registration number 10664401. All of our clinicians are Members of the Chartered Society of Physiotherapy.

Office Hours: The office is open from 9am to 4pm, Monday to Friday excluding Public/ Bank Holidays.

Treatment Hours: These will be determined by caseload and will be confirmed with you at time of booking.

Client Confidentiality: The physiotherapist/client relationship is founded on trust and in normal circumstances we will not discuss or disclose to any third party any information about a client or animal without either express or implied consent.

Ownership of records: We retain, as our property, all clinical records. Any veterinary surgeon or paraprofessional taking over a case may be forwarded copies of relevant records but only upon the request or consent of the client. Please refer to our Privacy Policy for further information.

Insurance: We support the principle of insuring against unexpected accidents or illnesses. However, we would respectfully remind you that our terms of payment still apply and that the contract with the insurance company is between the client and the insurance company only. Direct payments to us from an insurance company may only be agreed by express permission of one of the partners.

Fees: All fees, where applicable, are subject to VAT at the current rate. We calculate our fees on any consumables used, professional time and opinion. Should a written report be requested, we reserve the right to make a charge for this commensurate with the complexity of the report and information required. Fees will be listed on a detailed invoice which will be produced after treatment. Prices will be subject to an annual review on 1st January.

Cancellation Policy: We understand that there may be extenuating circumstances forcing you to cancel your appointment at short notice. In other circumstances, missed appointments, or appointments cancelled without 24 hours notice, will incur the full fee.

Payment terms: Paid in full within 7 days of invoice. Accounts may be paid by guaranteed cheque, credit (excluding Amex) or debit card, cash or BACS. If using BACS see invoice for details, or please contact our office on 01432 890490 for our bank details.

Any queries on your account should be raised with the accounts department within 14 days of the date of invoicing.

Any cheque returned, credit or debit card not honoured, or any cash found to be counterfeit made as full or part payment of an account will be added back onto the account and will incur additional charges in the way of administrative costs and bank charges, and may then be subject to the 2.5% interest charge.

We reserve the right to pursue any unpaid accounts in any manner we deem appropriate. This may include the use of a debt collection service or civil proceedings. Any costs incurred by us in recovering unpaid accounts will be passed onto the respective client.

For failure to comply with our payment terms we reserve the right to withdraw our services and will give notice of this in writing.

Complaints: Our aim is to provide a first-class service. However, should you wish to discuss any problems you may have with our services we ask you, in the first instance, to address such issues to either of the Directors.

Data Protection: In holding and using data about you, we will comply with the provisions of the General Data Protection Regulation and the Data Protection Act 2018. In instructing us to treat yourself or your animal, you authorise us to use that data in the course of the work that we do for you. We will, where specifically required, pass on to Insurers details of clinical histories and case records relating to yourself or your animal. We will not divulge your details to other agencies except for debt collection purposes. In addition to our contractual services, we would like to process your Personal Information with your consent to send you information about other products and services available from the Practice. You will be asked for your consent when you register with the Practice and we will refresh your consent on a regular basis. You can change your mind at any time and unsubscribe or subscribe by talking to staff in our Practice or by following the links on any marketing emails you receive. Please refer to our Privacy Policy for more details.

Liability: You agree that you will not bring any claim arising out of, or in connection with, our services or goods provided against any individual member, Director, employee or consultant of Bradford's Clinics UK Ltd in their personal capacity. Any duty of care which would otherwise, as a matter of law, be owed to you by any of our Directors, employees or consultants is excluded from our contract with you. However, this does not alter or reduce any liability which Bradford's Clinics UK Ltd may have to you. The limitation and exclusions of liability shall not apply to any liability for death or personal injury caused by our negligence or to any other liability which cannot lawfully be excluded or limited.

Terms of business for services provided outside of the UK and Ireland: This agreement and any dispute or claim arising out of, or in connection with, it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of, or in connection with, this agreement or its subject matter or formation (including non-contractual disputes or claims).

Thank you for registering with Bradford's Clinics UK Ltd

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